Terms and Conditions of Hire

Prices quoted are for a 24 hour hire Weekend charged as a 24 hour hire 2 - 3 days charged as 1.5 days hire 4 - 6 days charged as 2 days hire 7 - 9 days charged as 3 days hire 10 - 13 days charged as 4.0 days hire 14 – 20 days charged as 5 days hire 21 – 27 days charged as 6 days hire The description of all equipment catalogued is for guidance only. It may well be that the actual colour, style, dimensions or capacity of a particular item hired could vary in shade, pattern, size or volume from that given. In addition to the hire charges a refundable deposit is required. The deposit, less the replacement cost of breakages or losses, is returned by post after authorised staff at Banquet House have checked the equipment. Where the deposit is not sufficient to cover the replacement cost the hirer is liable for the balance. Payment in full is required to be made at the commencement of the hire or in advance except where account facilities exist. A delivery will not be carried out until payment in full has been received. All cheques presented in payment for a hire of equipment must be supported by a valid bank guarantee card. A cheque drawn on a private business account marked as "trading as" is considered to be a personal cheque and is treated as such. The only exception to this ruling would be if: The cheque is drawn on the bank account of a registered limited company or The cheque is received ten days prior to the commencement of the hire. Before any equipment is released to the hirer we shall require to see two means of identification, namely:- DRIVING LICENCE or PASSPORT & recent UTILITY BILL. We reserve the right to change any price without the need to give prior notice. A comprehensive list of conditions can be found on the back of the quote and / or invoice.

Transport A delivery and collection service is available. We can arrange for an order that has been placed with us to be taken anywhere in the United Kingdom. Competitive quotes are available on request. Cleaning Services All equipment is dispatched from Banquet House clean and ready to use. The hire charges are based on the assumption that the equipment will be returned to us clean and dry. This facilitates the subsequent cleaning and packaging of the equipment in preparation of future use. Please note that SILVER, COPPER & STAINLESS STEEL equipment should be rinsed in soapy water only. On return to Banquet House we will attempt to remove any stubborn stains. On no account should scouring pads or abrasive powders be used which could result in permanent damage to the equipment. If you wish to send back soiled equipment you do so on the understanding that a cleaning charge will be levied. The cost of the cleaning service is 20% of the hire charge and is based on cutlery, crockery, glass, tableware, cooking utensils and similar items only. Furniture, linen and various other equipment is excluded when calculating the cost of the cleaning service. Business hours Office: Monday to Friday 0900 - 1800 hrs Saturday 0900 - 1300 hrs Warehouse: Monday to Friday 0830 - 1630 hrs Saturday 0830 - 1230 hrs All prices are subject to VAT.